KLARWOLF

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Summarise a ticket thread and draft the next reply

8 min · A short summary of a long customer thread and a draft of your next reply, for you to edit and send.

Starter prompt

Change anything in [brackets], or the whole thing.

Here is a customer thread: [paste the thread, names and account numbers removed]. Summarise it in three lines, say what the customer actually needs, and draft my next reply in a calm, plain tone. Mark anything you had to guess.

Steps

  1. Remove names, account numbers and anything private from the thread before you paste it.
  2. Paste the starter prompt with the thread, ideally inside your support Project so the draft follows your policies.
  3. Read the summary against the thread, and read the draft against your policy. Treat anything it marked as a guess as unchecked.
  4. Edit the draft and send it yourself; the reply is yours to decide.

Uses: Projects, Memory. AI can be wrong, so check the sources behind anything you will act on.

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Summarise a ticket thread and draft the next reply · Try a task · Klarwolf