Admins and IT · lesson 4 of 4

Support, status and offboarding

3 min · Know where to look first when someone cannot sign in or an answer stops arriving, and how to reach a person.

Cannot sign in? Reset the password from the sign-in page and follow the link in the email. It is the same account on the web, iPhone and iPad, and the desktop app.
Answers not arriving? The status page shows whether Klarwolf and the AI providers it uses are answering.
Still stuck? Write to us with what the person was trying to do, what happened and the email they sign in with. Never send passwords, API keys or card numbers.
Someone leaves? They can delete their own account in Settings. A team account is removed by the team’s admin; write to us if you need help.

Try it: Open the status page

Check it stuck

What should you leave out when you write to us for help?